Recent Posts

Veteran Chili Cook-Off

2/19/2018 (Permalink)

Community Veteran Chili Cook-Off Chris Jennings with one of the Veterans at the cook-off!

The Texarkana Area Veterans Council hosted its 19th annual Veterans Benefit Chili Cook-Off fundraiser on February 16th, 2018 at Texarkana College.

Admission to the cook-off was $6, which allowed each ticketed customer to taste all the available chili entries.

Proceeds went toward assisting local veterans and buying a transport van to take veterans to local and area medical care clinics and hospitals.

The council has two transport vans, and volunteer drivers are needed to take veterans to medical visits at the local veterans outpatient clinic, in the 900 block of Realtor Road in Texarkana, Ark.

All area chili cooks participating in the cook off competed for first, second and third-place trophies in three categories: business, civic group and individual. There was also a "People's Choice" award and a "Best Presentation" award. Winners will be chosen by the public.

Your local SERVPRO of Texarkana won first place in the business division.

What we do for you when water damage occurs?

2/15/2018 (Permalink)

Water Damage What we do for you when water damage occurs? Call us at 903-832-4400 to help with water damage that may have occurred at your home or commercial location!

Do you want to know how we complete a water job? Here is a look at how! 

We will attempt to “preserve and protect” your structure and contents. The following steps may be completed in the emergency service, as determined to be applicable by the Franchisee:  Survey the Extent of Damage and Inspect the Premises: Our initial inspection of the premises is designed to identify how much damage has occurred and plan the necessary emergency work. The inspection is also done for safety reasons. We check the affected area for bad flooring, ceiling damage, visible electrical hazards, contents damage, wall and baseboard damage, sewage water, visible mold, etc. Are you aware of any potential safety hazards in the structure? Identify Source / Type of Water: Contaminated water sources (like sewage, etc.) require specialized restoration processes. Additionally, the source of water should be completely stopped prior to starting any work other than the removal process.

Source of water intrusion: Has the source of water been stopped?  Identify Visible Mold Growth: It is important for us to know if visible mold growth is present. While molds may be found in small amounts almost anywhere, larger growths of mold may create health concerns depending on occupants’ reaction to mold. Have you seen signs of mold growing anywhere in the structure or its contents? Seen mold growth at any time in the past? Noticed any odors or musty smells? Specialized procedures are required for materials like mold, lead paint, asbestos, Chinese drywall, etc. If we notice a significant presence of these types of materials, or believe there is a likelihood that such materials exist in the structure, we will notify the involved parties so they may determine an appropriate course of action. Are you aware of any materials in the structure which might require specialized cleaning procedures (mold, lead paint, asbestos, Chinese drywall, etc.)?

Measure Temperature/Humidity for Drying Analysis: The process of drying will use equipment to remove moisture from the structure and contents of your home or place of business. This controlled reduction of the relative humidity level helps minimize property damage and slow mold growth. ? Emergency Water Extraction: Our next step is to remove as much water as possible from the affected area. This will be completed with our specialized extraction equipment. ? Furniture Moved and Blocked: This is done to protect carpet and furnishings in the affected area. 

Floor Service: We will check to see what type of floors you have. Carpet will be lifted to inspect flooring. As much water as possible will be removed.  Carpet Pad: Pad acts like a sponge and holds water. If the pad is exposed to excess water, it may be necessary to remove the pad to protect the subfloor and speed the drying process.  Carpet: Carpet will be checked for restorability, delamination, visible mold and mildew, etc. In some water damage situations, the carpets may need to be removed. This can include door removal, cutting seams, and metal threshold removal.

Treatments: Our process may include the application of EPA-registered disinfectants. Equipment: Drying equipment will be used to dry your property. The equipment’s purpose is to remove excess moisture and bring relative humidity levels back to normal. It is important all equipment be kept running, unless a safety hazard arises. Excessive moisture can still be present even when all visible surfaces seem dry, which may lead to mold growth or other damage. We will monitor moisture in wet materials

What do we do for you when fire damage occurs?

2/15/2018 (Permalink)

Fire Damage What do we do for you when fire damage occurs? Call us at 903-832-4400 for any fire damage restoration needs!

Here is a look at what we offer for your commercial or residential property when fire damage has occurred. 

 Surveying and Pretesting: The process of surveying the job environment is an in-depth process. First, we will walk through the job with you to determine the areas that have been affected. Second, we will pretest the cleanability of surfaces as needed. Pretesting is a SERVPRO® process designed to identify those items that will be restorable. Third, we will make a detailed scope and inventory of each affected area in your home. Finally, we will give you a summary of our findings and explain the best steps for restoration.

Extent of Cleaning: We will review the full extent of the smoke damage. However, you and your insurance adjuster have the final say as to the extent of cleaning to be performed. Please consult with your adjuster if you have any questions. You will be responsible to pay for anything your insurance company does not pay for. 

Specialized procedures are required for materials like mold, lead paint, asbestos, Chinese drywall, etc. If we notice a significant presence of these types of materials, or believe there is a likelihood that such materials exist in the structure, we will notify the involved parties so they may determine an appropriate course of action. 

Window Cleaning: For normal smoke damage, windows will be cleaned on the inside only. 

Metal Polishing: Unless conditions warrant chemical restoration, metal such as silver and brass will be cleaned and buffed only. Polishing will only be done if we are authorized by both you and the adjuster. 

Floor Finishing: Hard surface floors will be mop cleaned. Stripping, sealing and refinishing will only be done if conditions warrant them and we are authorized by both you and the adjuster. 

Clean/Prep-for-Paint: Wall and ceiling surfaces which are heavily smoked and will not clean completely will be cleaned so that sealer paint will adhere. These surfaces may clean up better with additional work. However, this type of additional work is usually not authorized by (or paid for by) insurance companies when painting is still required. If you request any non-covered services, you will be responsible to pay for them.

Deodorizing: We guarantee our deodorizing to be complete provided that all sources of odor have been removed, cleaned or sealed. 

Clothing: Your insurance company might encourage you to clean any affected clothing in your home. If the damage is too heavy or if facilities are not available, we may recommend a local professional laundry and dry cleaners we use to do the work. You may use any laundry or dry cleaner that you wish. It is important, however, that they be familiar with smoke damage.

Ductwork: If you have forced air heat, we will inspect your system to determine if smoke has entered the ductwork. If so, we will recommend measures to remedy the situation. 

Live Plants. SERVPRO® Franchisees recommend the removal of live plants from the affected property, as we do not take responsibility for these items

What a storm is.

2/15/2018 (Permalink)

Storm Damage What a storm is. Storm Bell Curve

What Storm is:

A controlled response managed by one or more SERVPRO® Storm Sites which are operated by one of four Franchise owned teams.  These Storm Sites are committed to being in a constant state of readiness.  Always answering the call and mobilizing to service National Accounts clients’ customers.  Always willing to assist the Local Franchises in servicing spikes in volume for which they have difficulty getting to all customers in a timely fashion.

What Storm is not:

Storm is not a severity initiative, so it is not LLRT or ERT response. However, commercial or large losses often occur in a Storm affected area. When they do the Storm Leaders work with CLLD and the LLRT or ERT Franchises to respond to opportunities and manage the work produced.

Storm Response is managed in six phases:

  1. Promote and Plan
  2. Monitor the Potential Event
  3. Activate the Event
  4. Execute the Event
  5. Exit the Event
  6. Post Event

Emergency Ready Plan

2/15/2018 (Permalink)

General Emergency Ready Plan Get the ERP APP now to start planning!

The Best Way to Reduce Business Interruption Following a Disaster is to Plan For it NOW. As many as 50% of businesses may never recover following a disaster, according to the latest industry research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. By developing a SERVPRO® Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business. Are You Ready?

Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire or an area flood. The best time for planning for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but you can plan for it. Now is the time to ask yourself, “Are you ready for whatever could happen?” The SERVPRO® Emergency READY Profile is a start up approach that provides the critical information needed to begin mitigation and recovery services. It is designed to serve as a quick reference of important building and contact information. By working with SERVPRO’s Emergency READY Profile, your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster. SERVPRO® is a leader in water and fire damage response and can help you quickly get your property back in working order. The SERVPRO® Emergency READY Profile Advantage A no cost assessment of your facility. – This means there is no need to allocate funds, giving you a great value at no cost. A concise Profile Document that contains only the critical information needed in the event of an emergency. – It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed. A guide to help you get back into your building following a disaster. – This can help minimize the amount of time your business is inactive by having an immediate plan of action. Establishes your local SERVPRO® Franchise Professional as your disaster mitigation and restoration provider. – You have a provider that is recognized as an industry leader and close by. Identification of the line of command for authorizing work to begin. – This saves time so we can begin the work of mitigating the damage which can save you time and money. Provides facility details such as shut-off valve locations, priority areas and priority contact information. – Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”

What products do we use?

2/13/2018 (Permalink)

Cleaning What products do we use? Let us help clean up your home or commercial business after damage occurs like this home.


Have you every wondered what products we use when cleaning your residential or commercial jobs? We would like to tell you! 
Here are just a few: 

Contec Sporicidin 

Sporicidin Enzyme Mold Stain Cleaner: Contains supercharged enzymes and fast-acting surfactants that effectively digest and loosen organic matter such as mold, mildew, carbohydrates, lipids, and proteins. Makes cleaning and physical removal of contaminants easier. Uses special botanical enzymes that go to work instantly. 

Sporicidin Disinfectant solution and Towelettes: Kills mold, mildew, bacteria, and viruses. Kills and prevents fungal growth commonly associated with water-damaged structures. Prevents cross-contamination and re-growth of color-causing bacteria and fungi on the treated surface for up to six months if the product is not removed. OSHA compliant tuberculocide for bloodbourne pathogens. Kills norovirus and other tough nonenveloped viruses for CDC compliance for use in ebola decontamination. 

Sporicidin Mold Resistant Coatings: Developed specifically for mold remediation and water damage restoration to prevent mold and odor-causing bacteria growth on the coating film and protects porous and semi-porous surfaces from moisture and mildew damage. Sporicidin Mold Resistant Coatings is a low odor easy-to-use, water based permanent coating that incorporates advanced biocide blend that prevents the growth of mold, mildew, and odors on the coating. 

Faster to any disaster!

10/19/2017 (Permalink)

Structural Cleaning

After a smoke or fire damage, ceilings, walls, woodwork, carpeting, and floors will often need a thorough cleaning. Your experienced local SERVPRO® of Texarkana Professional will pretest to determine the extent of damage, then use the specific equipment and cleaning products required to clean and protect the different types of surfaces found in your insured’s structure.

Contents Cleaning

All of the restorable contents in affected areas will be professionally cleaned and deodorized. This includes area rugs, furniture, draperies, and upholstery. SERVPRO® of Texarkana Professionals can provide wet or dry cleaning services. Additionally, all the other restorable contents will be cleaned and deodorized to preloss condition. This includes electronics, art, wood furniture, kitchen items, clothing, bedding, and much more. Finally, SERVPRO® of Texarkana Professionals can provide an inventory list of all “to be claimed” items for your insured.


SERVPRO® of Texarkana Professionals provide specialized services that rid your insured’s home or place of business of offensive odors left by fire or smoke damage. SERVPRO® of Texarkana Professionals do not merely cover up lingering odors with a fragrance; they seek out the sources of the odor and remove them.


8/9/2017 (Permalink)

Did you know there is actually a science behind the process of drying? Having the knowledge of psychrometrics is essential to restoring a water-damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, your local SERVPRO® Franchise Professionals are trained in the science of drying and follow strict industryapproved standards to help lower the chances of any secondary damages. If your business suffers a water damage, your local SERVPRO® Franchise Professional will:

  •  Inspect the building to detect every component that is wet to help prevent secondary damage from happening.
  • Measure how much moisture is in wet materials and monitor whether the materials are drying properly.  
  • Speed up Mother Nature by using professional drying equipment.

What exactly does it mean to help “speed up Mother Nature”? A wet building can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the material–but only if the air is, indeed, drier. The only problem is, nature often takes too long and secondary damages may occur while the building is drying out. Your local SERVPRO® Franchise Professionals have the tools and equipment to help Mother Nature along, including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more.

Your local SERVPRO® Franchise Professionals also use state-of-the-art monitoring equipment and a proven scientific process to help speed the drying of your home or business. It’s not only the equipment, but the technology too. SERVPRO® has developed DryBook™, a proprietary tool that provides real-time documentation and updates on the drying process and helps ensure industry drying requirements are met. With DryBook™ Mobile, you have the ability to know exactly where your property is in the drying process.

The bottom line? Your local SERVPRO® Franchise Professionals have the training and equipment to help make water damage “Like it never even happened.”

Air Ducts and HVAC Cleaning

4/12/2017 (Permalink)

Air Ducts and HVAC Cleaning

Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your home or business.

If your HVAC has been operating for some time without attention, it could be circulating one or more of the following:

  • Dust
  • Pollen
  • Odors
  • Dirt and debris
  • Other contaminants

SERVPRO of Texarkana Professionals routinely inspect the heating, ventilation and air conditioning unit (HVAC).  Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

However, duct cleaning is not always necessary. We will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

The benefits of servicing your HVAC unit include:

  • Helps to restore peak energy efficiency.
  • May help to eliminate offensive odors.
  • Helps reduce the potential for mold growth.

For more information on HVAC and air duct cleaning, call us today, (903) 832-4400

"Like it never even happened." 

Destroy Odors with DEODORIZATION

4/5/2017 (Permalink)

Even a small fire can cause odors for years to come if the affected areas are not properly cleaned and deodorized. Fire, smoke and soot damage in your home or business can create unpleasant and potentially permanent problems. As various materials burn, the smoke produced travels throughout the structure, leaving odorous residues and deposits on surfaces and in hard-to-reach places. Unless fast, professional action is taken, these residues and deposits can cause permanent damage to contents and may result in resurfacing odors. With technicians certified by the Institute of Inspection, Cleaning and Restoration (IICRC), SERVPRO® Franchise Professionals provide specialized services that can rid your home or business of offensive odors left by fire or smoke damage. SERVPRO® Franchise Professionals do not cover up lingering odors with a fragrance; they seek out and remove the sources of the odor. Once the source is found, SERVPRO’s own proprietary line of cleaning products is used to treat and prevent the odor from returning. Any restorable item in affected areas will also be professionally cleaned and deodorized, including furniture, draperies and upholstery, electronics, art, flooring, walls, ceilings, HVAC air ducts, and more.

Ask your Texarkana SERVPRO Professional to explain the various deodorization methods available and which will work best for you. If you or a customer suffer a fire damage or some other accident and require deodorization services, contact us at Texarkana SERVPRO. Whether it’s fire, water, or mold damage, or just a stubborn odor that refuses to go away, we’ll help make it “Like it never even happened.”